B&Q Jobs London – Store Support Advisor

Website B&Q

Job Description:

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Store support advisor / administrator and you’ll be a big part of this.

Job Responsibilities:

  • Receive and respond to queries from installers and colleagues.
  • Track and monitor reports including customer satisfaction surveys.
  • Support with systems enquiries, IMS, CRM, invoicing portal, anyjunk portal.
  • Suggest and promote any ideas that may help to improve the service to both our internal and external customers.
  • Respond through all channels, phone, e-mail and Yammer. Supporting through to resolution, reviewing the issue and offering sensible solutions, including offering compensation when appropriate.
  • Achieve key objectives.
  • You may be required to undertake other duties from time to time as we may reasonably require.
  • Facilitate customer focused solutions to all enquiries whilst consider cost and impact to the brand.

Job Requirements:

  • Knowledge of kitchen/bathroom/bedroom installations and product preferable
  • Methodical and logical thinker
  • Confident communicator
  • Resilient under pressure
  • Knowledge of the installation service industry preferable
  • Customer service experience
  • Excellent attention to detail, numerical and data entry skills
  • Working knowledge of MS Office applications

Job Details:

Company: B&Q

Vacancy Type: Part Time

Job Location: Sheffield, England, UK

Application Deadline: N/A

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To apply for this job email your details to bfdirb6788@gmail.com