Atlas Air Careers 2022 – Inside Sales Agent

Job Description:

This position will function as a supporting role to the Sales Director with a key focus on mining and growing existing customer accounts with short-term selling, outbound calls. The role will also have a strong focus on maximizing revenue, fulfilling flight allocations and working with our customers to meet their needs while providing a professional and positive experience. The ideal candidate must be an enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.

Job Responsibilities:

• Handles complaints in line with the company policy, escalates for management review for any out of scope situations
• Acts as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary
• Serves as the primary contact for their assigned account segment
• Negotiate rates/space agreements, coordinates with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Develops plans to meet and exceed account revenue plans; seeks to increase cargo sales volume of assigned accounts
• Understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc.
• Responsible for total account management – creating and maintaining account profiles
• Actively carries out promotional and loyalty programs as directed
• Works and collaborates with internal teams to determine or develop optimum product and logistics solutions for customers
• Provides professional and competent responses to all inbound calls, maintains ability to perform efficiently and follow through on all details
  Interacts with RFS, reassigns cargo to alternate modes as needed
• Responds to ad-hoc requests, enters exception pricing into the cargo system and handles complex bookings

Job Requirements:

• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage
• Ability to prioritize tasks and multi-task with high attention to detail
• Must be legally authorized to work in the United States
• Must demonstrate integrity and accountability, being punctual and reliable
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs

Qualification & Experience:

• Bachelor’s Degree or related experience is preferred
• 2+ years customer facing direct sales experience

Job Details:

Company: Atlas Air

Vacancy Type: Full time

Job Location: Tulsa, OK, US

Application Deadline: N/A

Apply Here

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