Atlas Air Careers 2022 – Inside Sales Agent

Website Atlas Air

Job Description:

This position will function as a supporting role to the Sales Director with a key focus on mining and growing existing customer accounts with short-term selling, outbound calls. The role will also have a strong focus on maximizing revenue, fulfilling flight allocations and working with our customers to meet their needs while providing a professional and positive experience. The ideal candidate must be an enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.

Job Responsibilities:

  • Handles complaints in line with the company policy, escalates for management review for any out of scope situations
  • Acts as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary
  • Serves as the primary contact for their assigned account segment
  • Negotiate rates/space agreements, coordinates with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
  • Develops plans to meet and exceed account revenue plans; seeks to increase cargo sales volume of assigned accounts
  • Understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc.
  • Responsible for total account management – creating and maintaining account profiles
  • Actively carries out promotional and loyalty programs as directed
  • Works and collaborates with internal teams to determine or develop optimum product and logistics solutions for customers
  • Provides professional and competent responses to all inbound calls, maintains ability to perform efficiently and follow through on all details
    Interacts with RFS, reassigns cargo to alternate modes as needed
  • Responds to ad-hoc requests, enters exception pricing into the cargo system and handles complex bookings

Job Requirements:

  • Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
  • Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage
  • Ability to prioritize tasks and multi-task with high attention to detail
  • Must be legally authorized to work in the United States
  • Must demonstrate integrity and accountability, being punctual and reliable
  • Demonstrated ability of customer service skills, interacting with customers and being client focused
  • Availability to work on a flexible schedule (weekends, holidays) in shifts
  • Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
  • Critical thinking and problem solving skills to adapt to different situations and meet customer needs

Qualification & Experience:

  • Bachelor’s Degree or related experience is preferred
  • 2+ years customer facing direct sales experience

Job Details:

Company: Atlas Air

Vacancy Type: Full time

Job Location: Tulsa, OK, US

Application Deadline: N/A

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