Atlantic Aviation Employment – Customer Service Manager

Website Atlantic Aviation

Job Description:

We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM). Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft. Our CSMs provide the oversigh for the customer service support for these aircraft.

Job Responsibilities:

  • Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
  • Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
  • Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
  • Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures. Engaging in customer relations whenever possible to establish and maintain a report with new and repeat customers.
  • Assist in sales initiatives.
  • Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
  • Assist in recruiting and interviewing for CSR positions.

Job Requirements:

  • Proficiency in use of MS Office applications including Word, Excel and Outlook.
  • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
  • Must maintain a valid state driver’s license.
  • Ability to comprehend and perform basic math calculations with minimal errors.
  • Good organizational skills.
  • Minimum of 18 years of age.
  • Excellent communication skills, both written and oral.

Qualification & Experience:

  • Bachelor’s degree in related field, or equivalent combination of training and experience.
  • Previous customer service experience.

Job Details:

Company: Atlantic Aviation

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

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