Retail Service Managers- Birmingham New Street Positions in Arriva Group Birmingham, England, United Kingdom

Website Arriva Group

This Jobsfunter Listing is about Arriva Group in Birmingham, England, United Kingdom 2022

About the job

CrossCountry are looking to recruit Retail Service Managers to join our busy team in Birmingham.

As a Retail Service Manager, you will be at the frontline of our business ensuring our customers receive a great journey on our trains.

You will receive an initial salary of £21,981 rising to £28,162 (based on a 38-hour week) once you have completed your training.

Close date for applications is Monday 30th May 2022.

The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.

If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!

As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.

Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering. 

What are the key ingredients for success in the job?


The job will require you to work early mornings or later into the evening and this will involve weekend working.

Great Communication Skills

Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.


Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.


We don’t want robots, we do want personality and commitment to do a good job.

Results focussed

Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.


Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.


To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence / examples) your following skills and experience

A proven track record of excellent customer service

Evidence of following rules & regulations in the workplace

Evidence of using your own initiative and thinking on your feet to different situations

Ability to work within a team and on your own

Computer Literate

Ability to deal appropriately with difficult situations

Live within 1 hour of the location you are applying for.

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.


  • Free rail travel for you and your family (rules and conditions apply).
  • We’ll provide you with a free uniform to look smart on the job.
  • A healthier and cheaper way to commute with a tax efficient way to fund buying a bike.

Company: Arriva Group

Vacancy Type: Full-time · Mid-Senior level 

Job Location:  Birmingham, England, United Kingdom

Application Deadline: N/A

Apply Here