Customer Success Representative (Hybrid) careers in Arlon Graphics Placentia, CA

This Jobsfunter Listing is about Arlon Graphics in Placentia, CA 2022

About the job

Description:

We are a global, modern, growing manufacturer with a tradition dating back to the 1950’s and certified as a Great Place to Work !

The Customer Service Representative position is an entry level role responsible for engaging with customers on behalf of Arlon. Basic duties include effectively answering phone calls, emails, and chats from customers and participating in meetings with the Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services).
A Customer Success Representative will also assist with customer quality and service claims and processing orders and returns. Position’s support involves items such as, but not limited to data entry (sales orders, quality, and service claims), and creation of shipping labels, sales, and marketing sample orders.

Why choose us?

• Competitive pay (in line with market data and current job market conditions)
• Opportunity for annual bonus
• 401K with match and NO vesting schedule
• Great benefits and time off
• Opportunity to contribute to a growing, global company, with exposure to multiple business areas
• Nice, supportive colleagues
• Professional training opportunities
• Hybrid role (blend of on site and remote)

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Requirements:

Internal Customer Account Management:

• Collaborate with the Customer Account Managers, to identify opportunities for existing customers and new customers
• Cross train as the Latin America territory back-up support
• Handle product information calls by managing inbound and outbound inquiries with customer via phone, e-mail, web Live Agent, in a customer-friendly and professional manner
• Communicate thoughtful and efficiently in a manner that helps customer move forward and grow the capabilities of the accounts
• Act as the company and customer liaison with the Account Managers
• Spot trends in customers transactions to flag for the rest of the team and the Customer Service department Manager
• Identify process improvements on data entry to enhance the customer experience
• Assist with client requests or issue escalations to Account Managers as needed
• Contribute to the ongoing learning and success of the team by contributing to the creation of documentation

Targets/Goals:

• Process about 50% of domestic sales orders, claims and samples received daily
• Have none or minimal errors on order data entry on a monthly basis
• Manage the Open claim reports and create Returns for quality and service claims
• Manage an average of about 25 inbound calls per day.

Required Education, Skills and Experience:

• High School diploma or GED
• Min. 2 years of relevant experience, delivering client-focused solutions via phone, email and chat
• Strong communication skills (listening, verbal, written, interpersonal)
• Bilingual Spanish

Additional Preferred Education, Skills and Experience:

· SAP/ ERP system experience

· Microsoft Office , specifically Word and Excel, at basic proficiency level

Arlon EEO Statement

Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. PM18

Company: Arlon Graphics

Vacancy Type: Full-time · Associate 

Job Location: Placentia, CA

Application Deadline: N/A

Apply Here

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