American Express Hiring – Accounts Protection Specialist

Website American Express

Job Description:

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

Job Responsibilities:

  • Detect and minimize credit and fraud risk whilst enabling card member spend at the same time
  • Identify potential fraud trends and patterns, and review fraud claims from Card members
  • Taking/Making IB and OB Calls. Working Through Dialer System To Verify Possible Fraud Charges On Dollar Accounts
  • For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
  • Meet and endeavor to exceed metrics on VoCM, transactional quality, compliance regulations and productivity as per goals
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
  • Upon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through correspondence
  • Either decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either parties and notate the account

Job Requirements:

  • Demonstrated dependability/self-motivating skills
  • PC proficient
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service Is Given at All Times

Qualification & Experience:

  • Academic Background – Graduates

Job Details:

Company: American Express

Vacancy Type: Full Time

Job Location: Gurgaon, Haryana, IN

Application Deadline: N/A

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