Express Jobs – Customer Service Representative

Website American Express

Job Description:

In this role, you will be responsible for responding to customer requests, resolving disputes in a timely manner, and maintaining compliance with the FCRA (Fair Credit Reporting Act). Success in this role is measured by hitting and exceeding monthly goals and achieving daily metrics in a collaborative environment. All candidates interested must be available to work a Monday-Friday 1PM-9PM shift, with occasional Saturdays. What you’ll be doing:

Job Responsibilities:

  • Maintain electronic log information for tracking.
  • Escalates and assists other team members with calls as needed.
  • May be required to support other queues across different departments.
  • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
  • Negotiates account resolution and accurately inputs and documents actions within the customer service systems while maintaining company performance and productivity standards.
  • Other duties as assigned

Job Requirements:

  • Ability to work Monday-Friday, 1PM-9PM, and occasional Saturdays
  • Excellent written and verbal communication skills
  • Proficiency navigating multiple applications on the computer at once, while maintaining conversation via telephone

Qualification & Experience:

  • High School diploma or 1 year of work experience.
  • Call center experience
  • Experience logging information in CRMs (Salesforce preferred) and other software/applications

Job Details:

Company: American Express

Vacancy Type: Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

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