Amazon Employment – Operations Support Specialist

Website Amazon

Job Description:

The Operations Support Specialist would be responsible for communication of workflow status with Operations and Area Managers whilst escalating any Customer Experience Risks and reporting any SLA failure risks or deviation from Standard Work to the Sr. Managers and General Manager. The Process Control Specialist is expected to play the role of an advisor to the operations team based on his holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations. As part of this role you will be required to work flexible shift patterns and provide cover for holidays and short notice events.

Job Responsibilities:

  • Communicate Customer Shipment Risk and performance opportunities to FC operations in a standardized manner.
  • Seek for opportunities for further automation and improvement of Flow tools.
  • Ability to advise, coach and effectively communicated with the new managers or new colleague on the central flow standards and processes.
  • Understand Outbound Shift Planning
  • Understand Fulfilment/Warehouse Centers Systems and ability to manipulate them
  • Ability to effectively identify and communicate detailed technical issues. Escalate to management, facilities.

Job Requirements:

  • Ability to track and report system performance through various equipment performance monitoring software platforms.
  • Ability to demonstrate working well in a team environment remotely and at an advisory level.
  • Computer knowledge and preferably SQL code language.
  • Outstanding interpersonal skills – must display patience, strong customer service skills and helpfulness at all times.
  • Good judgment, self-empowered and autonomous.

Qualification & Experience:

  • Knowledge of additional EU language would be an advantage.
  • Bachelor’s Degree would be advantageous.

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Barcelona, Spain

Application Deadline: N/A

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