Amazon Hiring – Accommodation Consultant

Website Amazon

Job Description:

The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing Accessible Canada Act accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.

Job Responsibilities:

  • Collaborate with Stakeholders to determine and finalize accommodation approval/denials.
  • Perform accommodation reviews to ensure compliance with provincial and federal regulations, company policy and standard work to support employee requests for accommodation in safe and productive assignments
  • Serve as a subject matter expert on the accommodations process as well as provincial and federal disability laws.
  • Coordinate the accommodation process and provide end-to-end case management including: engaging with employee, vendors, work location and other stakeholders.
  • Collaborate with leave of absence case managers for return to work.
  • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation.
  • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes.
  • Direct employees to the appropriate resource for answers on stock, benefits, pay, etc., to ensure exceptional customer experience.

Job Requirements:

  • Computer operating and database management skills
  • Strong time management and ownership of deliverables
  • Knowledge of federal and provincial disability laws regarding access for people with disabilities.
  • Intermediate experience working with Windows, Word, Excel, and PowerPoint.
  • General understanding of Accessible Canada Act, statutory leaves and disability policies and laws, in addition to understanding the job accommodation processes including utilization of internal resources.
  • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines.
  • Strong analytical and critical thinking skills
  • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
  • Evidence of ability to work with all levels of business

Qualification & Experience:

  • High School diploma
  • 1+ years of experience managing case or providing support to employees on disability, leave of absences, human resources, or employee relations functions.
  • A Bachelor’s Degree from an accredited university, or equivalent experience
  • CRTW Qualifications (Canadian Certified Return to Work)

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Calgary, Alberta, CA

Application Deadline: N/A

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