Amazon Jobs – Programmatic Solutions Specialist

Website Amazon

Job Description:

The Programmatic Solutions Specialist develops our customers into proficient users of Amazon DSP. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Advertising internal account teams, support engineering, sales, and product to address customer needs, acting as the voice of the customer to help drive product enhancements, and create solutions on behalf of a diverse set of customers. You will be passionate about understanding customer objectives, and addressing them via training, product deep dives, adoption of Amazon technologies.

Job Responsibilities:

  • Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
  • Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
  • Owning the relationship with programmatic traders, engaging with them to understand their needs and blockers
  • Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices

Job Requirements:

  • Ability to effectively present to and confidently communicate with customers, including facilitating onboarding and training, or presenting plans to customers (e.g. traders at an agency or advertiser)
  • Excellent oral and written communication skills with ability to establish credibility with technical and non-technical business owners.
  • Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Able to effectively present to and confidently communicate with B2B customers
  • Fluency in English

Qualification & Experience:

  • Experience providing client services, customer support, or working with external stakeholders on shared objectives
  • Experience analyzing data sets to find trends or anomalies, and providing these as clear and concise insights to stakeholders
  • Bachelor’s degree in marketing, communications, or equivalent experience
  • Experience with Microsoft Excel
  • Proven experience owning relationships with programmatic decision makers
  • Experience analyzing data and best practices to assess performance drivers

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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