Careers at Amazon – Delivery Station Liaison

Website Amazon

Job Description:

At Amazon we’re working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are establishing a group of delivery station based customer service associates that enable real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages and how Amazon is resolving potential delivery issues affecting them.

Job Responsibilities:

  • Resolving conflicts and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing a grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Communicating with customers directly via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Exuding patience and ownership with each customer

Job Requirements:

  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Ability to effectively prioritize work time to ensure efficiency
  • High School or equivalent diploma
  • Previous experience in Customer Service
  • Experience with Windows Operating Systems and Microsoft Outlook

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Cardiff, Wales, UK

Application Deadline: N/A

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