Amazon Employment – Investigation Specialist

Website Amazon

Job Description:

Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Job Responsibilities:

  • Assess collected information about new Sellers in order to on board them to sell on Amazon marketplace
  • Flexibility to be trained for additional business-related skills and/or work types
  • Review legitimacy and accuracy of submitted documents by sellers and respond back on the case if needed
  • Evaluate personal and business information from Sellers and verifying the information with reliable internal and external sources
  • Work efficiently on portals and tools provided by Amazon on this role
  • Maintain high ethics and integrity with respect to critical data
  • Implement checks before launch, validate the details and shift out bad actors early on and prevent them from entering the system.
  • Communicate effectively via email with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
  • Minimize the damage to overall customer experience on Amazon platform through document validation
  • Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies

Job Requirements:

  • Intermediate skill with Microsoft Office including Outlook, Word and Excel
  • Team player – capable of learning and sharing knowledge in a global team environment.
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
  • Proficient in Turkish and English (reading, listening and writing) with an ability to compose grammatically correct, concise and accurate written responses
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Qualification & Experience:

  • Previous work experience in a customer service/retail environment supporting Turkish -speaking customers
  • Knowledge of or experience in a fraud/risk management environment
  • Experience in insurance, finance, data analysis, research, translation or training with Turkish as the language is a distinct advantage.

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Luton, England, UK

Application Deadline: N/A

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