Amazon Hiring – Delivery Station Liaison

Website Amazon

Job Description:

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Job Responsibilities:

  • Working from inside an Amazon Logistics (AMZL) delivery station
  • Clearly understanding and responding appropriately to the issues that customers present
  • Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
  • Empathizing with and prioritizing customer needs
  • Communicating with customers directly in person by phone and by email
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Resolving issues and setting appropriate expectations with customers
  • Upholding company values in working with every customer
  • Carry, lift, push and pull up to 49 pounds
  • Consistently composing a grammatically correct, concise, and accurate written response to customers
  • Working a flexible, full time schedule (40+ hours per week)
  • Making quick and effective decisions on behalf of the customer

Job Requirements:

  • Familiarity with multiple web browsers, window navigation and instant messenger tools
  • Demonstrates integrity and has track-record of earning trust
  • Ability to effectively prioritize work time to ensure efficiency

Qualification & Experience:

  • High School or equivalent diploma
  • Experience working on a merchandising/brand ambassador team
  • Experience with Windows Operating Systems and Microsoft Outlook

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Asheville, NC, US

Application Deadline: N/A

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