Amazon Careers – IT Support Engineer

Website Amazon

Job Description:

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Job Responsibilities:

  • Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
  • Ensuring infrastructure networking and computing systems remain available during production hours.
  • Traveling up to 25% of the time.
  • Maintaining or creating policies, procedures, and processes.
  • Managing local technical projects.
  • Identifying root-causes of operational issues and process inefficiencies.
  • Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
  • Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.

Job Requirements:

  • Must have one of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Proven ability to work successfully with limited supervision
  • Ability to manage high priority projects
  • Ability to explain complex IT concepts in simple terms
  • Data center infrastructure and facilities experience
  • Excellent written and verbal communication skills

Qualification & Experience:

  • High School or equivalent diploma
  • 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
  • 2+ years of experience of troubleshooting in a multi-user high availability environment
  • 1+ years IT experience with client, server, and network service delivery
  • 2+ Years of experience in a professional environment

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Columbus, GA, US

Application Deadline: N/A

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