Air Canada Careers – Customer Experience Specialist

Website Air Canada

Job Description:

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Job Responsibilities:

  • Operate loading bridges
  • Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.
  • Handle and account for documents in accordance with Company regulations.
  • In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests
  • Collect and compile statistical data
  • Handle VIP’s where applicable or no Concierge
  • Maintain all Company standards including Uniform.
  • Update records in PSS as required to ensure proper processing of passengers at next point of contact.
  • Handle disruptions, irate passengers/oversells and those affected by irregular operations
  • May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.
  • Ensure that all necessary supplies and material are on hand in sufficient quantity

Job Requirements:

  • Must be able to work shift work including irregular shifts and overtime when required/directed.
  • Must maintain an acceptable attendance record;
  • Must be able to stand for extended period of time;
  • Must have an ability to use tact, good judgement and initiative;
  • Must wear Company uniform as prescribed and conform to Company grooming standards;
  • Must be capable of expressing self in a clear and pleasant manner;

Qualification & Experience:

  • Must, after training, be able to efficiently use the Company’s automated reservations, ticketing and baggage tracing systems;

Job Details:

Company: Air Canada

Vacancy Type: Full Time

Job Location: New York, NY, US

Application Deadline: N/A

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