Air Canada Careers – Resource Deployment Manager

Website Air Canada

Job Description:

The Resource Deployment Manager is responsible for managing, coordinating and monitoring various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.

Job Responsibilities:

  • Correctly assigns tasks to employees based on their qualifications to contribute to operational safety, a satisfying work environment and improved customer service quality
  • Anticipate, identify, and resolve staffing issues with a results-oriented approach
  • Coordinate operational activities with operational managers and leads.
  • Develop daily staff rosters, including filling vacancies, reassigning staff, hiring overtime, managing under-time, and identifying exceptions
  • Communicate company direction and rationale behind policies or decisions to employees
  • Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.
  • Communicate effectively to both internal and external stakeholders to achieve excellence in customer service
  • Effectively plan and delegate daily work assignments for the airports unionized staff using airport automation deployment tools
  • Adjust staffing levels in response to operational changes
  • In collaboration with the operational CEMs, responsible for performance management issues including identification of developmental needs and management of under-performance by coaching, counseling, and disciplining
  • Manage and resolve scheduling issues or changes that are escalated by Resource Coordinators
  • Assume local leadership, as assigned, for specific local initiatives aimed toward process & performance improvement within the Resource department
  • Work within a team to deploy unionized staff in a fast paced and dynamic airport environment

Job Requirements:

  • Strong analytical, organizational and planning skills
  • Excellent interpersonal skills
  • Exhibit leadership qualities which elicit trust in employees and demonstrate critical thinking
  • Strong knowledge of computer systems (ie Staff admin, Staff manager, ESS)
  • Understanding of the Collective Bargaining Agreement for unionized employees
  • Recognized ability to work under pressure, handle stressful situations and be flexible
  • Strong knowledge in AC safety and service standards
  • Ability to respond and adapt quickly in a fast-paced work environment

Qualification & Experience:

  • Previous airport operational experience is an asset

Job Details:

Company: Air Canada

Vacancy Type: Full Time

Job Location: Mississauga, Ontario, CA

Application Deadline: N/A

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