Air Canada Employment – Customer Experience Manager

Website Air Canada

Job Description:

As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to be a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.

Job Responsibilities:

  • Treating customers and employees with care & class
  • Embodying and modelling our Air Canada Flight Path, behavior:
  • Ensuring all Air Canada family members provide glowing-hearted hospitality at all customer touchpoints
  • Representing our brand and company vision for customer service excellence
  • Understanding, following and promoting Air Canada’s safety first, always culture & ensuring a safe environment for our customers and colleagues
  • Demonstrating to employees how we are building a top ten global airline and how to create customer loyalty, daily
  • Building and nurturing trusting relationships. Fostering employee development by empowering, coaching and supporting our team to be their very best,
  • Caring for our customers in difficult situations
  • Understanding our internal and external customers by anticipating needs and delivering on promises

Job Requirements:

  • Ability to adapt to new technology and to share that knowledge
  • Ability to work flexible schedules
  • A genuine passion for creating and leading a global top ten Airline customer and employee experience
  • Ability to develop trust and rapport
  • Strong interpersonal skills (organizational, team oriented & focused)
  • Entrepreneurial & self-managed abilities
  • Effective Decision Making
  • An entrepreneurial, energetic and tenacious attitude

Qualification & Experience:

  • A minimum of two years previous Customer Service management experience

Job Details:

Company: Air Canada

Vacancy Type: Full Time

Job Location: Richmond, British Columbia, CA

Application Deadline: N/A

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