Accenture Vacancies – Senior Instructor Analyst

Website Accenture

Job Description:

A professional at this position level within Accenture has the following responsibilities:

Job Responsibilities:

  • Prepare and deliver classroom training, including conducting assessments, evaluating trainees, and managing agent performance.
  • Lead or support training on new content or product/course launch initiatives.
  • Meet and maintain all performance targets.
  • Promote ways to add value and reduce costs within the team.
  • Maintain subject matter expertise through CSR job experience and calibration sessions.
  • Maintain awareness of the team budget and understand the impacts of financial decisions.
  • Support staff with procedural and policy related questions.
  • Provide progress reports to stakeholders per service level agreements.
  • Participate in project work as it relates to training or developing or implementing new processes.

Job Requirements:

  • Able to work under pressure to ensure that strict timelines and deadlines are achieved
  • Superior written communication skills
    Strong understanding of SLA’s & performance targets
  • Strong understanding of human behavior and skilled in providing constructive feedback
  • Demonstrated ability to innovate (i.e. implemented we Accenture ideas)
  • Strong attention to detail
  • Ability to work all Delivery Centre shifts, as needed
  • Strong analytical skills that demonstrate sound judgment
  • Able to adapt to frequent and often rapid changes
  • Excellent decision-making ability and problem solving skills

Qualification & Experience:

  • Preference will be given to candidates with previous training experience.

Job Details:

Company: Accenture

Vacancy Type: Full Time

Job Location: Ottawa, CA

Application Deadline: N/A

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